{"id":3079,"date":"2024-05-30T17:10:43","date_gmt":"2024-05-30T15:10:43","guid":{"rendered":"https:\/\/lampyrisevents.com\/casto-kladene-otazky\/"},"modified":"2024-07-04T16:07:35","modified_gmt":"2024-07-04T14:07:35","slug":"casto-kladene-otazky","status":"publish","type":"page","link":"https:\/\/lampyrisevents.com\/cs\/casto-kladene-otazky\/","title":{"rendered":"\u010casto kladen\u00e9 ot\u00e1zky"},"content":{"rendered":"\t\t
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\u010cASTO KLADEN\u00c9 DOTAZY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u010casto kladen\u00e9 ot\u00e1zky<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n\t\t\t\t\t\t\t\t\t\t\t<\/i><\/i><\/span>\r\n\t\t\t\t\t\tCo je Lampyris<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t
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Po\u0159\u00e1d\u00e1n\u00ed z\u00e1bavn\u00edch a vzd\u011bl\u00e1vac\u00edch akc\u00ed od roku 2011<\/p>\n<\/div>\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\t\t<\/i><\/i><\/span>\r\n\t\t\t\t\t\tVstupenky jsem neobdr\u017eel nebo jsem je ztratil.<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t
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Vstupenky jsou odes\u00edl\u00e1ny automaticky a m\u011bly by se objevit ve va\u0161\u00ed schr\u00e1nce b\u011bhem n\u011bkolika minut po \u00fasp\u011b\u0161n\u00e9 platb\u011b. Pokud je neobdr\u017e\u00edte, zkontrolujte nejprve slo\u017eku se spamem.<\/p>\n

P\u0159i n\u00e1kupu jste mo\u017en\u00e1 chybn\u011b zadali e-mailovou adresu.<\/p>\n

Pokud jste zaplatili b\u011b\u017en\u00fdm bankovn\u00edm p\u0159evodem, m\u016f\u017ee trvat n\u011bkolik dn\u00ed, ne\u017e platbu obdr\u017e\u00edme a letenku ode\u0161leme.<\/p>\n

Pokud m\u00e1te p\u0159\u00edstup ke sv\u00e9mu bankovn\u00edmu \u00fa\u010dtu, pou\u017eijte na\u0161i str\u00e1nku pro obnoven\u00ed tiketu.<\/p>\n

M\u016f\u017eete se tak\u00e9 obr\u00e1tit na organiz\u00e1tora akce nebo n\u00e1m poslat e-mail na adresu support@lampyrisevents.com a p\u0159ipojit sv\u00e9 platebn\u00ed \u00fadaje.<\/p>\n<\/div>\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\t\t<\/i><\/i><\/span>\r\n\t\t\t\t\t\tMoje platba kreditn\u00ed kartou se nezda\u0159ila<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t
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Pro\u010d platby selh\u00e1vaj\u00ed<\/p>\n

K ne\u00fasp\u011b\u0161n\u00fdm platb\u00e1m obvykle doch\u00e1z\u00ed p\u0159i nespr\u00e1vn\u00e9m zad\u00e1n\u00ed \u00fadaj\u016f o kreditn\u00ed kart\u011b nebo p\u0159i odm\u00edtnut\u00ed karty. K zam\u00edtnut\u00ed m\u016f\u017ee doj\u00edt z r\u016fzn\u00fdch d\u016fvod\u016f, krom\u011b nedostatku finan\u010dn\u00edch prost\u0159edk\u016f.<\/p>\n

\u0158e\u0161en\u00ed probl\u00e9m\u016f:<\/p>\n

– Zkontrolujte, zda jste spr\u00e1vn\u011b zadali \u010d\u00edslo karty, datum platnosti a CVC.
– Zkontrolujte, zda je va\u0161e karta st\u00e1le platn\u00e1 a zda na n\u00ed m\u00e1te dostatek prost\u0159edk\u016f.<\/p>\n

Na\u0161e platby kreditn\u00ed kartou pou\u017e\u00edvaj\u00ed metodu 3D Secure, co\u017e znamen\u00e1, \u017ee va\u0161e banka po zad\u00e1n\u00ed \u00fadaj\u016f o kart\u011b po\u017e\u00e1d\u00e1 o dal\u0161\u00ed heslo nebo k\u00f3d. Viz dal\u0161\u00ed \u010d\u00e1st o 3D Secure.<\/p>\n

3D Secure<\/p>\n

Slu\u017ebu 3D Secure poskytuje va\u0161e banka, nikoli spole\u010dnost Lampyris. Jedn\u00e1 se o dodate\u010dnou \u00farove\u0148 zabezpe\u010den\u00ed online transakc\u00ed, b\u011b\u017en\u011b zn\u00e1mou jako „Verified by Visa“ nebo „Mastercard SecureCode“.<\/p>\n

Po zad\u00e1n\u00ed \u00fadaj\u016f o platebn\u00ed kart\u011b na serveru Lampyris se zobraz\u00ed dal\u0161\u00ed obrazovka, obvykle jako vyskakovac\u00ed okno. Zadejte po\u017eadovan\u00e9 informace a kliknut\u00edm na tla\u010d\u00edtko „odeslat“ ov\u011b\u0159te platbu. V\u0161imn\u011bte si, \u017ee heslo nen\u00ed vy\u017eadov\u00e1no v\u017edy a implementace 3D Secure v jednotliv\u00fdch bank\u00e1ch se m\u016f\u017ee li\u0161it.<\/p>\n

\u0158e\u0161en\u00ed probl\u00e9m\u016f:<\/p>\n

– Pokud nezn\u00e1te heslo nebo jste nenastavili 3D Secure, postupujte podle pokyn\u016f ve vyskakovac\u00edm okn\u011b. Pokud pokyny nevid\u00edte nebo m\u00e1te dotazy, obra\u0165te se na svou banku a po\u017e\u00e1dejte o pomoc.
– Pokud budete pot\u0159ebovat zm\u011bnit zp\u016fsob ov\u011b\u0159ov\u00e1n\u00ed sv\u00e9 toto\u017enosti, nap\u0159\u00edklad p\u0159ej\u00edt z hesla na k\u00f3d zas\u00edlan\u00fd prost\u0159ednictv\u00edm SMS, budete mo\u017en\u00e1 muset kontaktovat svou banku.
– Pokud se krok 3D Secure nebo vyskakovac\u00ed okno nezobrazilo, nastavte prohl\u00ed\u017ee\u010d nebo blok\u00e1tor vyskakovac\u00edch oken tak, aby povoloval vyskakovac\u00ed okna.
– Pokud pou\u017e\u00edv\u00e1te Internet Explorer 10, zkuste pou\u017e\u00edt modern\u011bj\u0161\u00ed internetov\u00fd prohl\u00ed\u017ee\u010d.<\/p>\n

Poplatky za ne\u00fasp\u011b\u0161n\u00e9 platby<\/p>\n

V n\u011bkter\u00fdch p\u0159\u00edpadech m\u016f\u017ee b\u00fdt z va\u0161\u00ed karty str\u017eena \u010d\u00e1stka, kter\u00e1 v\u00e1m bude v p\u0159\u00edpad\u011b zablokov\u00e1n\u00ed transakce okam\u017eit\u011b vr\u00e1cena. Na v\u00fdpisu z kreditn\u00ed karty se zobraz\u00ed jako dv\u011b polo\u017eky – debetn\u00ed a kreditn\u00ed.<\/p>\n<\/div>\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\t\t<\/i><\/i><\/span>\r\n\t\t\t\t\t\tM\u00e1m dotaz t\u00fdkaj\u00edc\u00ed se m\u00e9 platby<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t
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Po\u0161lete n\u00e1m e-mail na adresu support@lampyris.com<\/p>\n<\/div>\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\t\t<\/i><\/i><\/span>\r\n\t\t\t\t\t\tM\u00e1m n\u00e1rok na vr\u00e1cen\u00ed pen\u011bz, pokud jsem se akce nez\u00fa\u010dastnil?<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t
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Pokud akce nebyla odlo\u017eena a prob\u011bhla podle pl\u00e1nu, z\u00e1kony v\u011bt\u0161iny zem\u00ed nevy\u017eaduj\u00ed, aby po\u0159adatel akce vracel pen\u00edze za vstupenky.<\/p>\n

N\u011bkte\u0159\u00ed organiz\u00e1to\u0159i v\u0161ak mohou m\u00edt flexibiln\u00ed pravidla nebo mohou b\u00fdt ochotni ud\u011blat v\u00fdjimku. Kontaktujte pros\u00edm p\u0159\u00edmo organiz\u00e1tora akce. Jejich kontaktn\u00ed \u00fadaje najdete v z\u00e1pat\u00ed str\u00e1nky s prodejem vstupenek.<\/p>\n<\/div>\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div> \r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t<\/div> \r\n\t\t\t\t\r\n\t\t<\/div> \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u010cASTO KLADEN\u00c9 DOTAZY \u010casto kladen\u00e9 ot\u00e1zky Co je Lampyris Po\u0159\u00e1d\u00e1n\u00ed z\u00e1bavn\u00edch a vzd\u011bl\u00e1vac\u00edch akc\u00ed od roku 2011 Vstupenky jsem neobdr\u017eel nebo jsem je ztratil. Vstupenky jsou odes\u00edl\u00e1ny automaticky a m\u011bly by se objevit ve va\u0161\u00ed schr\u00e1nce b\u011bhem n\u011bkolika minut po \u00fasp\u011b\u0161n\u00e9 platb\u011b. Pokud je neobdr\u017e\u00edte, zkontrolujte nejprve slo\u017eku se spamem. P\u0159i n\u00e1kupu jste mo\u017en\u00e1 chybn\u011b […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3079","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n\u010casto kladen\u00e9 ot\u00e1zky - Lampyris-Events<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u010casto kladen\u00e9 ot\u00e1zky - Lampyris-Events\" \/>\n<meta property=\"og:description\" content=\"\u010cASTO KLADEN\u00c9 DOTAZY \u010casto kladen\u00e9 ot\u00e1zky Co je Lampyris Po\u0159\u00e1d\u00e1n\u00ed z\u00e1bavn\u00edch a vzd\u011bl\u00e1vac\u00edch akc\u00ed od roku 2011 Vstupenky jsem neobdr\u017eel nebo jsem je ztratil. 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Vstupenky jsou odes\u00edl\u00e1ny automaticky a m\u011bly by se objevit ve va\u0161\u00ed schr\u00e1nce b\u011bhem n\u011bkolika minut po \u00fasp\u011b\u0161n\u00e9 platb\u011b. Pokud je neobdr\u017e\u00edte, zkontrolujte nejprve slo\u017eku se spamem. P\u0159i n\u00e1kupu jste mo\u017en\u00e1 chybn\u011b […]","og_url":"https:\/\/lampyrisevents.com\/cs\/casto-kladene-otazky\/","og_site_name":"Lampyris-Events","article_modified_time":"2024-07-04T14:07:35+00:00","twitter_card":"summary_large_image","twitter_misc":{"Odhadovan\u00e1 doba \u010dten\u00ed":"3 minuty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/lampyrisevents.com\/cs\/casto-kladene-otazky\/","url":"https:\/\/lampyrisevents.com\/cs\/casto-kladene-otazky\/","name":"\u010casto kladen\u00e9 ot\u00e1zky - Lampyris-Events","isPartOf":{"@id":"https:\/\/lampyrisevents.com\/cs\/#website"},"datePublished":"2024-05-30T15:10:43+00:00","dateModified":"2024-07-04T14:07:35+00:00","breadcrumb":{"@id":"https:\/\/lampyrisevents.com\/cs\/casto-kladene-otazky\/#breadcrumb"},"inLanguage":"cs","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lampyrisevents.com\/cs\/casto-kladene-otazky\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/lampyrisevents.com\/cs\/casto-kladene-otazky\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/lampyrisevents.com\/cs\/"},{"@type":"ListItem","position":2,"name":"\u010casto kladen\u00e9 ot\u00e1zky"}]},{"@type":"WebSite","@id":"https:\/\/lampyrisevents.com\/cs\/#website","url":"https:\/\/lampyrisevents.com\/cs\/","name":"Lampyris-Events","description":"Slogan Lampyris-Events","publisher":{"@id":"https:\/\/lampyrisevents.com\/cs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lampyrisevents.com\/cs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"cs"},{"@type":"Organization","@id":"https:\/\/lampyrisevents.com\/cs\/#organization","name":"Lampyris-Events","url":"https:\/\/lampyrisevents.com\/cs\/","logo":{"@type":"ImageObject","inLanguage":"cs","@id":"https:\/\/lampyrisevents.com\/cs\/#\/schema\/logo\/image\/","url":"https:\/\/lampyrisevents.com\/wp-content\/uploads\/2024\/06\/logo215.png","contentUrl":"https:\/\/lampyrisevents.com\/wp-content\/uploads\/2024\/06\/logo215.png","width":256,"height":80,"caption":"Lampyris-Events"},"image":{"@id":"https:\/\/lampyrisevents.com\/cs\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/lampyrisevents.com\/cs\/wp-json\/wp\/v2\/pages\/3079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lampyrisevents.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lampyrisevents.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lampyrisevents.com\/cs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lampyrisevents.com\/cs\/wp-json\/wp\/v2\/comments?post=3079"}],"version-history":[{"count":1,"href":"https:\/\/lampyrisevents.com\/cs\/wp-json\/wp\/v2\/pages\/3079\/revisions"}],"predecessor-version":[{"id":3080,"href":"https:\/\/lampyrisevents.com\/cs\/wp-json\/wp\/v2\/pages\/3079\/revisions\/3080"}],"wp:attachment":[{"href":"https:\/\/lampyrisevents.com\/cs\/wp-json\/wp\/v2\/media?parent=3079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}